Refund, Returns Policy & Delivery Info

Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us the defective or damaged items back to us. We will refund the cost of postage for defective or damaged items only. Once received we will send out the new item(s) to you. 

Shipping returns

To return your product, please email us. We will confirm the return address by email. 

You will be responsible for paying for your own shipping costs for returning your item.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Delivery Info

All Items ordered by 11am will be shipped same day with Royal Mail, Parcel Force 1st class or Tracked & Signed For.

You will receive a tracking number if we have sent your item tracked and signed for. This would normally be for orders over £75.

You will receive an email notification once your order has been dispatched. 

You should receive your order within 1-3 working days once your order has been dispatched. If you have not received your order after 3 working days please email us and we will do our best to help.